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Return and Exchange

If for any reason you are not satisfied with the products you have purchased, Enclothe would like to exchange them according to our easy exchange policy. We only ask that you don’t use the product and preserve its original condition, tags, and packaging.

The following exceptions & Rules apply to our return & exchange policy

All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact.

You have 7 days from the delivery date to request an exchange for the online purchased styles.

You can exchange an eligible product only once, which means you cannot exchange an already exchanged product.

We do not offer returns or exchanges for discounted/sale items.

The product must not be damaged. Damage resulting due to improper shipping and handling will not be accepted here.

Exchange Procedure

Simply contact the Enclothe customer care team.

  • You can contact us at hello@enclothe.lk or reach out to us on our hotline at +94112 0576 11 / 071 972 5976 or direct message us on WhatsApp at +94740 1717 96, Instagram, or Facebook.

Once your request is acknowledged and approved by our team, you are able to send the exchanged product from your side to our address.

Address: Enclothe (Pvt) Ltd, No 20/3/L, Gangarama Road, Werahera, Boralesgamuwa. Western, Sri Lanka. +94112 0576 11 / 071 972 5976

Once we have reviewed the exchange item for quality, we will let you know if your exchange has been approved.

Once approved, we will send your new item as soon as possible. Kindly note that you should bear the courier charges when you are returning/exchanging the product.

 

  • We do not accept returns. We refund only for damaged or faulty goods. We will refund the delivery charge when a product is incorrect or damaged, but not when a product is simply unwanted. We ensure that our products are high quality and meet all standards. In order to achieve standards, we conduct a quality inspection to ensure products are 100% damage free before shipment.